Mind Map has a team of creative people to develop solutions for your needs. Our aim is to bring a world-class business solutions and services at your doorstep. We create applications that give the users an opportunity to take maximum advantage of their smart phones. We cooperate with the greatest players on the mobile’s market, developers, GSM operators and handset manufacturers.

CALL CENTER & IVR SOLUTIONS

Mind Map Call Center Solutions give businesses of all sizes the call center options they need, add IVR, call recording, call monitoring and other features to an existing call center, or implement the Mind Map Virtual Call Center.

These solutions are for any size call center business. Efficient agent desktops and one-touch keyboard functionality make for easy navigation and increased performance. It will not only improve efficiency, reduces labor costs but also increases overall profitability.

Benefits to your business

Industry-leading speech recognition technology · Packaged applications for pre-agent / post-agent interaction · Integrates easily with existing web applications · 24/7 contacts with customers · Rapid return on investment · No investment in hardware, software or maintenance required · Extra capacity without additional capital expense

Benefits to your customers

Reach the right agent, every time. Mind Map advanced voice capabilities automatically capture relevant information from your callers and direct them to the appropriate agent to handle their call, if needed. Faster issue resolution. The state-of-the-art Mind Map voice solution combined with advanced call handling enables a seamless call experience for your callers to help resolve issues more quickly.

IVR Solutions 

Mind Map interactive voice response solutions can dramatically reduce the cost associated with automating your customer sales and service programs. We design, build, deploy, and manage IVR software systems and applications for businesses of all sizes. We accomplish this through our combination of development expertise, versatile software deployment options, flexible telecom and data integration, and responsive customer support.

Widest variety of applications includes;

· Information retrieval
· Telephone surveys
· Emergency notifications
· Auto-attendants
· Call center automation
· Order booking
· Order status
· Package tracking
· Conferencing solutions
· Virtual call centers
· Voicemail services
· Dating chat services
· Voice instant messaging
· Voice verification
· Unified messaging
· Bill reminder
· Bill collection
· Account balance & transfer
· Telesales
· Telephone CRM
· Call routing
· Call recording solutions
· Audio broadcast services
· Political campaigning
· Political polls